Principles: We do business the right way, following strong rules for ethics, professionalism, and the law.

Accountability: Every manager is responsible for their work and making sure it gets done well.

Feedback: We talk openly at work, so everyone can learn how they’re doing.

Empowerment: People do their best when they can manage themselves and work well together. Managers help their teams become better.

Planning: We have a vision for the future, encourage new ideas and getting better, and always keep learning.

Sensitivity: Listening to customers keeps us competitive, and being considerate of our colleagues makes our workplace happier.